TERMS AND CONDITIONS

Postage
Items will be posted using 1st class post (for mainland UK) or via courier for larger items.
Postage/carriage terms may vary on individual items if posting outside mainland UK. Deliveries outside the UK mainland will be charged based on size and weight. You will then be contacted by to inform you of any additional charge that may apply. If you would like to know the cost of delivery before you order please email us (sales@eco-worrier.net).
Items will from stock will normally be despatched within 1 day- if our stock is zero for the ordered product there will be a delay, but not usually more than 7 days. We will advise you if this happens.

Using Paypal for making a payment
Paypal is used to make secure payments from this site. However, you don't need a Paypal account to buy online as Paypal will accept card payments without an account.

If you do have a Paypal account please make sure it is up to date with your current address/delivery and name information. We use this information to either contact you about an order or make a delivery.

If you have any special instructions you can put them in the comments box on the Paypal payments page.

If a payment error occurs, please contact us - we may already be aware of the problem and will help you resolve it quickly.

Customer service & return policy
Your satisfaction is very important. Please note that all returns for either unwanted or damaged/faulty goods must be confirmed by Eco-worrier by either post or e-mail. Any goods sent back without prior consent from Eco Worrier will be sent back at your cost.

We have done our best to display all information and specifications for our products on the website.If however, you decide that on receipt, the item you have purchased is not suitable, then you may ask to return it within 7 days for a full refund on the cost of the goods. Unfortunately we cannot refund carriage/postage costs, and any carriage cost incurred in the return of goods to Eco Worrier will have to be borne by the customer. It is imperative that you contact us before doing this, as larger items will need courier arrangements.

Faulty / damaged items
Every effort is made to ensure goods are in perfect condition before being despatched, but in the event of damage through transit or manufacturers fault, a full refund or replacement can be organised. Please contact Eco Worrier for details.

Returns and contact address

Eco Worrier (C/o T and S Architectural)
Unit19G
Bury Farm Industrial Estate
Botley Road
Curbridge
Southampton
SO30 2HB

If you have any unresolved queries, please contact us first - we're here to help.