Postage Items will be posted using 1st class post (for mainland UK) or via courier for larger items. Postage/carriage terms may vary on individual items if posting outside mainland UK. Deliveries outside the UK mainland will be charged based on size and weight. You will then be contacted by to inform you of any additional charge that may apply. If you would like to know the cost of delivery before you order please email us (firstname.lastname@example.org). Items from stock will normally be despatched within 1 day- if our stock is zero for the ordered product there will be a delay, but not usually more than 7 days. We will advise you on receipt of your order if this happens and give you the option for us to cancel or continue processing your order.
Making a payment All payments are handled securely and quickly, but if a payment error occurs, please contact us - we may already be aware of the problem and will help you resolve it quickly.
Customer service & return policy Your satisfaction is very important. Please note that all returns for either unwanted or damaged/faulty goods must be confirmed by Eco Worrier by either post or e-mail. Any goods sent back without prior consent from Eco Worrier will be sent back at your cost. We have done our best to display all information and specifications for our products on the website.If however, you decide that on receipt, the item you have purchased is not suitable, then you may ask to return it within 7 days for a full refund on the cost of the goods. Unfortunately we cannot refund carriage/postage costs, and any carriage cost incurred in the return of goods to Eco Worrier will have to be borne by the customer. It is imperative that you contact us before doing this, as larger items will need courier arrangements.
Faulty or damaged goods Every effort is made to ensure goods are in perfect condition before being despatched, but in the event of damage through transit or manufacturers fault, a full refund or replacement can be organised. Please contact Eco Worrier for details.